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NCC collaborates with Nigeria’s ombudsman on improved E-services

 

The Executive Secretary of the Nigerian Communications Commission (NCC), Prof. Umar Danbatta, has assured the Public Complaints Commission (PCC), of its technical support to ensure smooth operation of its E-service.

Danbatta made this known Wednesday while receiving the PCC Executive Secretary, Mr Chile Igbawua, who paid him a courtesy visit in Abuja.

The NCC boss told Igbawua and his team that NCC was a world class communications regulatory agency that was fully Information Communication Technology (ICT) compliant and well equipped with modern technologies.

He said that the commission’s mandate was to ensure Nigerians had access to qualitative communication skills.

 

[penci_blockquote style=”style-2″ align=”none” author=””]Danbatta urged the PCC to establish one call centre per geo-political zone, to cut cost and ensure effectiveness, instead of one per state as was earlier planned.[/penci_blockquote]

“I’m happy we have granted you the short code for your call centres, to ensure effectiveness of your work and prompt recipient of complains.

“Having just the short code is usually not enough, it should be activated.

“We can help intervene with your service providers to configure the short code speedily and we will also see how we can provide working equipment for your organisation,” he said.

Danbatta urged the PCC to establish one call centre per geo-political zone, to cut cost and ensure effectiveness, instead of one per state as was earlier planned.

Earlier, the PCC boss said that the visit was to strengthen the working relationship between both organisations and solicit their support in its digital operation.

 

He said that PCC had the mandate of addressing all cases of bureaucratic injustice both in government and private sectors.

Igbawua noted that in the past years PCC had been operating with the analogue method but was currently transiting to the digital.

 

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“Thank you for granting us the short code 276 for our operation but we need your assistance to make the service providers hasten its activation.

“In this age you can keep expanding in physical infrastructure but the fastest way to expand is through technology and our job involves systemic investigation to take proactive measures.

“We also need your cooperation in the area of staff training on ICT because you have the access to IT infrastructure,’’ Igbawua said.

Both commissions agreed to set up a six-member joint committee to draw up modalities for speedy configuration of the PCC short code and to strengthen further collaboration.

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